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Shipping & Delivery

Shipping & Delivery

When will my items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days. Custom time will depend on adjustment (more or less, easy or difficult) can be from 1-3 days.
Delivery time (Production + Shipping time)

PLEASE NOTE:
1. The above timeframe with standard shipping method (“days” here is “business days”)
2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain Holidays, especially in peak seasons, orders may take longer to ship out.. We’re so sorry for this inconvenience and hope that you can understand for us.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

How to Check/Track order status?
– If your order has been shipped out, a Tracking Number will be sent to you via email.
– Contact QH HairStore Customer Service at: [email protected] if you have any doubts referring to your orders.

I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
If a package has not been successfully delivered and it has been more than 45 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 45 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
If your item has not arrived within the time frame, contact QH HairStore Customer Service at: [email protected] and we will do our best to help you!
How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

For any defective products, send us an e-mail at [email protected]qhhairstore.com for better advice.

Return

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 10 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 45 days depends on the issuing bank of the credit card.

Cancellation
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer.

Exchanges
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.