Shipping & Delivery

Shipping & Delivery

When will my items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days. Custom time will depend on adjustment (more or less, easy or difficult) can be from 1-3 days.
Delivery time (Production + Shipping time)

Product	Delivery Time For AU	Standard Shipping Fee
Canvas Painting	5 – 12 Days	0.00 AUD

PLEASE NOTE:
1. The above timeframe with standard shipping method (“days” here is “business days”)
2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain Holidays, especially in peak seasons, orders may take longer to ship out.. We’re so sorry for this inconvenience and hope that you can understand for us.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

How to Check/Track order status?
– If your order has been shipped out, a Tracking Number will be sent to you via email.
– Contact QHH AirStore Customer Service at: [email protected] if you have any doubts referring to your orders.

I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
If a package has not been successfully delivered and it has been more than 45 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 45 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
If your item has not arrived within the time frame, contact QHH AirStore Customer Service at: [email protected] and we will do our best to help you!
How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

Return And Refunds Policy

To return

– If it’s your fault, we currently do not offer return and refund under any circumstances.

– If it’s our fault, we don’t need you to send back the wrong or defective item, you can choose between exchange or refund.

Replacement & Refund

If your item meets any of the following conditions you can choose between a replacement or refund, there is no need to return the wrong or defective item.

– Design error: wrong design compared to the information we provide on the website.

– Poor quality: blurry image/print.

– Our fault for sending wrong size items.

– Transport damage.

What should you do ? if the product meets the above conditions.

Contact us within 10 days of receiving your item and provide us with the following information:

– Your order/invoice ID

– Please send us picture of the item depends on your problem via email to [email protected]

If you the information you give is correct and qualified, then choose from the following solutions :

– If you decide to have a replacement: Please contact us as soon as you receive the item. We will reship your order for free.

– If you decide to request a refund: Your refund will be processed and your credit card or original payment method will be automatically credited within 10 to 45 days, depending on the issuing bank of the credit card.

Please note:

We will not process a refund/reprint in the following cases:

– Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address, not accepting home delivery, not collecting the packages as requested).

– Your order did not arrive due to extraordinary circumstances beyond our shop’s control (i.e. it was not cleared by your country’s customs, was delayed by a natural disaster, showed as ‘delivered’ in the tracking system, was sent to your mailbox, but get lost).

– If 10 days have passed since you received your items.

Billing Terms & Conditions

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment

Shopping on QHH AirStore is safe, fast and convenient. When you shop at QHH AirStore, your privacy and online security are always guaranteed.

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped.
We give the most priority payment method PayPal

We also accept most major credit cards including Visa, Mastercard. SHOP SAFELY AND SECURELY

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. These include using SSL (Secure Sockets Layer) protocol with an encryption key length of 128-bits (the highest level commercially available).

Our main payment service provider is PayPal: before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.