Return And Refunds Policy
– If it’s your fault, we currently do not offer return and refund under any circumstances.
– If it’s our fault, we don’t need you to send back the wrong or defective item, you can choose between exchange or refund.
Replacement & Refund
If your item meets any of the following conditions you can choose between a replacement or refund, there is no need to return the wrong or defective item.
– Design error: wrong design compared to the information we provide on the website.
– Poor quality: blurry image/print.
– Our fault for sending wrong size items.
– Transport damage.
What should you do ? if the product meets the above conditions.
Contact us within 10 days of receiving your item and provide us with the following information:
– Your order/invoice ID
– Please send us picture of the item depends on your problem via email to [email protected]
If you the information you give is correct and qualified, then choose from the following solutions :
– If you decide to have a replacement: Please contact us as soon as you receive the item. We will reship your order for free.
– If you decide to request a refund: Your refund will be processed and your credit card or original payment method will be automatically credited within 10 to 45 days, depending on the issuing bank of the credit card.
We will not process a refund/reprint in the following cases:
– Your order did not arrive due to factors within your control (e.g. providing the wrong shipping address, not accepting home delivery, not collecting the packages as requested).
– Your order did not arrive due to extraordinary circumstances beyond our shop’s control (i.e. it was not cleared by your country’s customs, was delayed by a natural disaster, showed as ‘delivered’ in the tracking system, was sent to your mailbox, but get lost).
– If 10 days have passed since you received your items.