Shipping & Delivery

Shipping & Delivery

When will my items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days. Custom time will depend on adjustment (more or less, easy or difficult) can be from 1-3 days.
Delivery time (Production + Shipping time)

Product Delivery Time For ZA Base Shipping Fee Shipping Weight
 Total Shipping Fee
Bundles Hair 7 – 12 Days 224.99 ZAR 0.1 KG 269.99 ZAR
Lace Wig 7 – 12 Days 224.99 ZAR 0.3 KG 359.99 ZAR
Lace Closure and Frontal 7 – 12 Days 224.99 ZAR 0.05 KG 247.99 ZAR
Extra Standard Shipping Fee Per 0.1 KG / 44.99 ZAR

For example : You buy 2 “Bundles Hair” products Total Shipping Fee = Base Shipping Fee + Quantity x Weight Shipping Fee (44.99 ZAR/0.1 KG) = 224.99 ZAR + 2×44.99 ZAR

Product Delivery Time For USA Shipping Weight
 Standard Shipping Fee
Bundles Hair 5 – 12 Days 0.1 KG 0.00 USD
Lace Wig 5 – 12 Days 0.3 KG 0.00 USD
Lace Closure and Frontal 5 – 12 Days 0.05 KG 0.00 USD

PLEASE NOTE:
1. The above timeframe with standard shipping method (“days” here is “business days”)
2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain Holidays, especially in peak seasons, orders may take longer to ship out.. We’re so sorry for this inconvenience and hope that you can understand for us.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

How to Check/Track order status?
– If your order has been shipped out, a Tracking Number will be sent to you via email.
– Contact QH HairStore Customer Service at: [email protected] if you have any doubts referring to your orders.

I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
If a package has not been successfully delivered and it has been more than 45 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 45 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
If your item has not arrived within the time frame, contact QH HairStore Customer Service at: [email protected] and we will do our best to help you!
How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.